Privacy policy

This Privacy Policy describes how we collect and use your information. We recognise the importance of respecting the privacy of those who visit www.bassandbear.com (the “Site”). We suggest you review this Privacy Policy periodically, as we may update it occasionally and without notice. This Privacy Policy was last revised on 6 January 2023.

Minors

The Site is not intended for individuals under the age of 13. We do not intentionally collect Personal Information from children. If you are the parent or guardian and believe your child has provided us with Personal Information, please get in touch with us at the address above to request deletion.

What do we collect?

Every time you visit the Site, our Web server automatically collects non-personally identifiable information:

  • Your Internet service provider’s address.
  • The referring URL.
  • Information on the pages you access on our Site.

We collect this information to help diagnose problems, administer our website, and track usage statistics. All this information is collected and used only in the aggregate; that is, it is entered into our database, where we can use it to generate overall reports on our visitors, but not individual reports that identify you personally.

We also collect personally identifiable information that you provide, such as information you provide when you subscribe to our newsletter, place an order through the Site, or register on the Site. For example, your name, email address, telephone number, address, and any other personal or preference information you provide. You may look at the Site without disclosing any personally identifiable information.

By using the Site, you consent to have your personal data transferred to and processed in Australia.

How Do We Use Your Information?

To provide products or services to you, to fulfill our contract, to process your payment information, arrange for shipping, and provide you with invoices and order confirmations, communicate with you, screen our orders for potential risk or fraud, and when in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

We may send you emails periodically with information on new services. If you do not wish to receive such email in the future, please get in touch with us at kate@bassandbear.com with the subject header “unsubscribe” to remove yourself from our email list. We reserve the right to send you notices about your account even if you opt out of all voluntary email notifications.

Sharing Your Information with Third Parties

We contract with third-party service providers to operate our business, including the Site. Those service providers may need access to your information to perform fulfillment and other services. We undertake to provide only that portion of your information needed to complete the pertinent service. We require that all of our service providers hold your data in confidence and use it only to provide the service for which they have been engaged.

We do not provide contact information to third party marketers without your permission. We share your information with third parties only in limited circumstances where such sharing is 1) reasonably necessary to offer the service, 2) legally required, or 3) permitted by you.

We may share information with governmental agencies or companies assisting us in fraud prevention or investigation. We may do so when:

  1. Permitted or required by law (for example, to respond to a lawful subpoena, warrant, or court order).
  2. Trying to protect against or prevent actual or potential fraud or unauthorised transactions;
  3. Investigating fraud that has already taken place;
  4. Disclosure is necessary to protect our rights or interests or the rights or interests of others.

The information is not provided to these companies for marketing purposes.

How do you know your information is secure?

We have appropriate security measures in place in our facilities to protect against the loss, misuse, or alteration of information we have collected from you at the Site so you can feel comfortable and secure. However, we cannot guarantee the protection of information against interception, misappropriation, misuse, or alteration or that your information may not be disclosed or accessed by accidental circumstances or by the unauthorised acts of others.

Please note that email is not encrypted and is not considered a secure means of transmitting credit card numbers.

This Privacy Policy describes how bassandbear.com (the “Site” or “we”) collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site.

Contact

After reviewing this policy, if you have additional questions, want more information about our privacy practices, or want to make a complaint, please get in touch with us by email at kate@bassandbear.com.